When can I expect my order to ship?
Orders are processed Monday through Friday excluding holidays. Orders placed with standard shipping will generally ship out within 3-5 business days from the date of purchase during this season. As soon as your order is on the way to you, you’ll receive an email with tracking details.
I received my tracking details but there are no transit updates
Tracking can take up to to update during this season. We do our best to ensure the timely delivery of all orders. Please keep in mind that we are only provided with an estimated delivery date from our carriers. Occasionally, packages can arrive outside of the estimated timeframe.
Where do you ship?
We currently ship to the 50 United States, Canada, and to the countries listed here.
What are the shipping costs and methods?
We offer free Standard shipping on all domestic orders of $60 or more. There is a flat rate of $7.95 for Standard shipping on domestic orders under $60. If you prefer a faster delivery, you can select UPS 2nd Day Air (for an additional fee) at checkout.
For orders placed with UPS 2nd Day Air before 10am PT, the order will ship out the same business day (excluding holidays), any 2nd Day Air orders placed after 10am PT will be shipped the following business day. UPS 2nd Day Air is weekday delivery only with holidays excluded.
Note: Expedited shipping is not available to PO Boxes, Hawaii, Alaska, the US territories, or APO/FPO/DPO addresses at this time. Orders to these locations will go Standard Shipping so please be sure to plan in advance.
What is your delivery timeline?
Domestic orders with Standard Shipping can take between 3-7 business days to deliver.
Orders placed with UPS 2nd Day, once shipped will take 2 business days for delivery (no weekend delivery).
What is your international shipping policy?
We offer international shipping through Passport, our trusted third-party international shipping partner, with two options: DDP or DDU.
DDP: Select this option at checkout if you’d like to pre-pay for duties and taxes. This includes door-to-door shipping with no additional charges. This is the fastest way to ship!
DDU: Select this option at checkout if you’d prefer to pay for shipping only. You’ll pay taxes and duties when you pick up your package from your local post office.
*Note: all costs are reflected in US dollars and all international orders will take up to a week to process before shipping. There may be delays up to four weeks in transit due to limited transportation, customs and/or restrictions.
The following items are unable to ship to Australia:
- Atmosphere Protection Cream
- Ocean Cleanser
- Sea Mineral Mist
- Seabiotic Water Cream
- Seaglow Resurfacing Scrub
What is your return policy?
If your OSEA product(s) are not perfect for your skin you may send them back to us within 30 days from your ship date for a full refund or an OSEA gift card (excluding original shipping cost if any). There will be a $5 fee deducted from the refund to cover any US shipping labels in the event that the order needs to be shipped back to our fulfillment center. If a promotional code was used at the time of purchase, the refund or gift card will include the prorated amount of each discounted item requesting to be returned. Sets/collections may be prorated.
How do I start a return?
We’re sorry you didn’t love your OSEA product(s)! To initiate a return for orders placed on oseamalibu.com, please visit our Returns Center here and enter your order number and zip code. Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label for domestic orders via email.
Can I combine my returns using one pre-paid shipping label?
Please submit a return through our Returns Center for each order. We are not able to accept returns from multiple orders in a single package. Items from different orders need to be sent separately, in different shipper boxes with the appropriate US pre-paid label and return packing slip for a refund to be processed.
Can I return a single item in a set or collection?
Yes! You can return a set/collection in its entirety or you can return individual items. If a promotional code was used at the time of purchase, the refund or gift card will include the prorated amount of each discounted item requesting to be returned. Additionally, set/collections will either be refunded based on the individual discounted value or evenly distributed based on the number of items in the set/collection. If you have any questions on your return, please email our support team here.
Can I exchange a product?
We’re sorry, but we don’t offer exchanges at this time. You are welcome to return your products to us within 30 days from your ship date for an OSEA gift card or full refund if they aren’t perfect for your skin.
How soon will I get my refund?
If you choose not to receive an OSEA gift card, your order will be refunded once it's been delivered to our fulfillment center (excluding original shipping cost if any and minus the $5 fee deducted from the refund to cover the US shipping label). You’ll receive a refund confirmation via email as soon as it’s been processed. Please note it can take several days for the refund to be reflected on your account statement.
Where's my order?
You will receive a shipping confirmation email containing a tracking number from us when your order ships. Or to check your order status, log in to your account and view your “Order History.” Once your order has been shipped, please allow up to 24 hours for your tracking information to display. Note: During the holidays and promotions, order processing will take additional time. Questions about your order? Please reach out to us at firstname.lastname@example.org, 8 AM-5 PM PT.
Once I place my order, can I change the delivery address?
In order to provide the best service to our customers, we process orders very quickly. If you need to change an address, please email email@example.com with the subject line Change Address, or start a 8 AM-5 PM PT. We will do our best to accommodate your request.
Can I change or cancel my order once it’s placed?
In order to provide the best service to our customers, we process orders very quickly. We will do our best to cancel your order if you email firstname.lastname@example.org with the subject line "Cancel Order," or contact us through 8 AM-5 PM PT (with the exceptions of holidays) as soon as possible. Otherwise, we can always help you with a return.
Do you send samples?
Yes, with every order you may select up to three complimentary samples! At this time they are not sold separately.
Do you offer a discount on first time purchases?
We do! Sign up for our newsletter to receive 10% off of your first order, and to be the first to know about our major promotions.
How do I use my promo code?
Enter your promo code in the “Gift card or discount code” field at checkout. Promo codes cannot be added to an order after it has been placed, applied to a previous order, and cannot be combined in one order. In most cases, they may only be used once. Promo codes have no cash value.
What forms of payment do you accept?
We accept all major credit cards as well as PayPal, Apple Pay, Amazon Pay and Shop Pay.
How do I redeem a gift card?
Gift cards may be redeemed in the check-out process by entering the gift card code in the “Gift card or Discount” box.
How can I review my order history?
Please log in to your OSEA account to review your order history.
My order may be lost, what can I do?
Check your tracking and if there are not any updates or movement of the order within 7 days, please email us at email@example.com contact us and we will be happy to help.
Can I select the date/time for delivery?
We are not able to accommodate specific delivery times. A delivery window will be set by the carrier once the package ships and the tracking is displayed. This can take up to 24 hours and can be found using the tracking link in the shipping confirmation email.
I experienced an order issue, what should I do?
We’re so sorry to hear this, any order issues should be sent to our Customer Care Team within 2 weeks of your delivery. You can connect with us by email at firstname.lastname@example.org. You can also Live Chat with us on our website M-F 8 AM-5 PM.
I didn’t get a packing slip in with my order.
It’s ok! OSEA does not include packaging slips in our shipments. Your order number is on the shipping label for reference and to check your order status, log in to your account and view your “Order History.” Need information on returns? Check out the Returns FAQ found on this page.
What are the benefits of having an account?
By creating an OSEA account you will be able to access a record of all your purchases, billing, and order tracking information. If you choose to receive emails (which we highly recommend!), you will also be the first to know about exciting new product launches, promotions and all things OSEA! Already a customer? You can create an account at any time, even after checkout.
How do I create an account?
Click on the “Sign Up” link in the lower right-hand corner of any page to register. You can also create an account during your initial check-out.
Shop Pay Installments
What is Shop Pay?
When you check out with Shop Pay you have the option to pay in installments. Installments are a flexible payment option that allow you to split your purchase into four equal, interest-free payments. You can select this option at checkout on any order from $50-$1,000.
How do I use Shop Pay?
At checkout, select Shop Pay as your payment method. Enter your email address to log in or sign up – it’s that easy! The first installment is paid at checkout and the remaining 3 are made every 2 weeks. (Don’t worry, your order will ship once you make your first payment at checkout).
Are there extra fees when I use Shop Pay?
Nope! There are no additional fees associated with Shop Pay as long as the payment installments are made on time.
Is Shop Pay available for international customers?
Shop Pay is only available for customers with a U.S. address at this time.
If I used Shop Pay, can I still return an item?
Where can I find out more about Shop Pay?
Still have questions about Shop Pay? Please visit their FAQ page to learn more.
What is Catch?
Catch is a free payment method that allows you to pay for online purchases directly from your bank account and earn credit to use at oseamalibu.com each time. You’ll only earn money, never pay money.
How do I sign up?
- 1. Select Catch at checkout. You’ll be redirected to Catch to log in or create an account.
- 2. To create an account, you’ll need to provide your phone number, name and email and link your bank account. Catch uses Plaid and Teller to link your bank in seconds—you’ve probably done this before if you have Venmo, Robinhood, or have filed your taxes online.
- 3. If you already have a Catch account, just verify your phone number and pay.
How do I redeem my credits?
Your credits will automatically be applied when you shop with us again and pay with Catch. You can also manage your credits at any time by logging into your Catch account.
If you’d like to share the love, simply select “share as gift” in your Catch account to gift your credit to a friend so they can use it towards something special at oseamalibu.com.
Are there any restrictions on my OSEA Catch credits?
Your OSEA Catch Credits can only be redeemed on US orders online at oseamalibu.com and must be used before they expire (OSEA Catch Credits expire 3 months from order date).
Gift card purchases and subscription orders are excluded from earning and redeeming OSEA Catch Credits.
What happens to my OSEA Catch credits if I return a purchase?
If you return part of your purchase, we will prorate the OSEA Catch Credits you earned for that purchase based on your new order total. If you return the full order, your OSEA Catch Credits will be voided.
In the event you've already redeemed the OSEA Catch Credits you earned on that purchase, your refund will be adjusted down by the amount of the OSEA Catch Credits redeemed. The same is true if you gifted the OSEA Catch Credits and they've already been claimed: your refund will be adjusted down by the amount of credits gifted.
Brand and Product Questions
How do you pronounce OSEA and what does it stand for?
Great question! OSEA is pronounced Ohhh-Seee-Uhhhh! OSEA's name is inspired by nature's elements: Ocean. Sun. Earth. Air.
How do I find the right products for me?
We’d love to help! You can visit individual product pages to find out more about each product or shop by “Benefits” on any page for your skin type. Take our Skincare Quiz for even more personalized results.
More questions? Connect with us by email at email@example.com or through 8 AM - 5 PM PT to speak with one of our skincare experts.
Help! The product I want is sold out!
Oh no! Please visit the product page and click on the button that says “Join the Waitlist!” When the product is back in stock, you’ll be among the first to know. You can also subscribe to our newsletter and SMS alerts to get early access to back in stock items, exciting new product launches and special promotions.
Where are your products made?
Our skincare products are all manufactured in California from globally sourced ingredients!
What is the shelf life of your products?
Our products have a shelf life of 1 year after opening. If it is unopened, it lasts 30 months after the manufacturing date. To maximize shelf life, store in a cool, dry place away from direct sunlight, heat, humidity and excess moisture.
Are all of your products packaged in glass?
Most of our products are packaged in glass. Our body scrubs are packaged in PP plastic for a safe bath time experience.
Is your packaging recyclable?
Our product packaging is recyclable. However, the availability of recycling of frosted and printed glass varies municipality to municipality. If your local recycling does not take frosted or printed glass we recommend TerraCycle. If you live in the L.A. area, you can participate in our Recycling Program at our Venice Skincare Studio.
How It Works:
- You bring back your empty OSEA products to our Venice Studio and we ensure that each glass bottle is recycled properly.
- For every 6 full size or 1oz travel size products returned, you receive a $40 credit toward services.
My product arrived without a seal, should I be concerned?
Nope! Only some of our products have a seal on them.
Are your products vegan and cruelty-free?
Do OSEA products contain preservatives?
We choose our preservative systems based on their safety and efficacy. If a product contains one drop of water, even in the form of aloe vera juice, a preservative is needed to maintain freshness, guarantee shelf life and prevent the growth of harmful bacteria and mold.
Are OSEA products gluten-free?
Yes, all our products have been tested to be gluten-free. As with any new products, if you have serious allergies, we recommend that you consult with a doctor or do a patch test first.
Is it normal for product color to vary bottle to bottle?
Absolutely! Because we don’t use artificial colors in our products and our Seaweed is variable in color, there are natural variations in the color of our products. In our Undaria Algae Oil it is not uncommon for our products to develop Seaweed sediment at the bottom of the bottle over time, it’s totally natural and does not affect the quality or efficacy of the product.
Is it safe to use your products while I'm pregnant or nursing?
We know that navigating self-care safety while pregnant or breastfeeding is challenging, and though our mission is to create safer-for-you products, as with any skincare or supplement, follow your doctor's guidance.
Where can I get an OSEA facial?
Which items are eligible for a subscription?
We currently offer subscription on the following products:
- Seaglow Resurfacing Scrub (1.7 oz)
- Undaria Cleansing Body Polish (10 oz)
- Undaria Collagen Body Lotion (5 oz)
- Undaria Collagen Body Lotion Fragrance Free (5 oz)
- Plumping Hydration Duo
- Undaria Algae Body Oil (9.6 oz)
- Undaria Algae Body Butter (6.7 oz)
- Anti-Aging Body Balm (9.2 fl oz)
- Ocean Cleanser (5 fl oz)
- Ocean Cleansing Milk (5 fl oz)
- Ocean Cleansing Mudd (5 fl oz)
- Dayglow Face Oil (1 fl oz)
- Seabiotic Water Cream (1.6 oz)
- Blemish Balm (2 fl oz)
- Atmosphere Protection Cream (2 fl oz)
- Advanced Protection Cream (2 oz)
- Ocean Eyes Serum (0.58 fl oz)
- Firming Eye Cream (0.7 oz)
- Hyaluronic Sea Serum (1 fl oz)
- Anti-Aging Sea Serum (1.2 fl oz)
- Seaglow Overnight Serum (1 fl oz)
- Sea Minerals Mist (3.4 fl oz)
Do I have to have an OSEA account to place a subscription order?
No, you do not need to have an OSEA account to manage your subscription preferences. You'll be able to access your subscription account by clicking here and then selecting "Manage Subscription". If you do have an account with OSEA, you'll be able to access your subscription preferences directly in your account.
Can I add one-time products to my order?
Yes! You can add one-time products to an upcoming subscription order by logging into your subscription account and selecting the subscription you wish to edit. When editing a subscription, you'll be able to select from a list of products on which items you'd like to add to your next order. All edits to your next subscription order must be made 3 business days prior to your next charge date.
Can I add other subscription products to my order?
Each subscription is managed separately to allow flexibility in your shipment schedule. You can add a new subscription by placing an order for the subscription or navigating to your account and adding a subscription there.
How can I update my shipping or billing address on my order?
You can edit your shipping and billing information in your subscription account. Any changes to your shipping or billing information must be made 3 business days prior to your next charge date.
When will my card be charged?
Depending on the frequency you've selected, your card will be charged as soon as your product is ready to ship either 1, 2, 3 or 4 months after you've purchased the subscription. You'll receive an email notification 8 days before we ship out your next order, so you can update your preferences if desired. You can also edit your next shipment date by logging into your subscription account.
Can I use a discount code on my subscription order?
All subscription products will automatically apply a 10% discount at both the initial point of purchase and for every follow up shipment. If you would like to apply a discount code at checkout to an order that includes one-time products, the discount will only be applied to the non-subscription items in your cart.
Can I return a subscription order?
Yes, our subscription products will follow the same returns process as our one-time orders. To learn more about our returns process go to the returns tab on this page. Returning a subscription order won't cancel your subscription. If you wish to cancel, you'll need to do so by navigating to your subscription account.
What happens if a product is out of stock?
While we do our best to keep every product in stock, there may be instances where we run out of inventory. In these cases, we'll notify you ahead of time to let you know that your upcoming delivery is on hold. You will not be charged until we are ready to ship your product.
Why is pricing changing on my subscription?
Over the past few years, we have seen an increase in raw materials, ingredients and shipping costs. In order to provide you with skin and body care that maintains our rigorous standards, we will be raising prices on certain products. This will ensure that we’re consistent with what you know and love about our brand. As a subscription customer, the price change will automatically take place on recurring shipments after January 1st, 2023. You can see the updated price with the 10% discount in your subscription portal.
What is the cancellation policy on my subscription?
You can cancel your subscription at any time before your next order ships, as follows:
- 1.) By reaching out to customer support via chat/email; OR
- 2.) By accessing your subscription account on the OSEA website and canceling in your account.
Still have questions?
We’d love to hear from you! Connect with us by email at firstname.lastname@example.org. You can also with us on our website M-F 8 AM-5 PM.
Are you hiring?
We are growing fast, with gratitude! Check out our career page here for open positions or send us an email at email@example.com.
Are you interested in large corporate orders?
Get in touch with us about corporate gifting here.