FAQs

Orders are processed Monday through Friday excluding holidays. Orders placed with standard shipping will generally ship out within 3-5 business days from the date of purchase during this season. As soon as your order is on the way to you, you’ll receive an email with tracking details.

Tracking can take up to 48 hours update during this season. We do our best to ensure the timely delivery of all orders. Please keep in mind that we are only provided with an estimated delivery date from our carriers. Occasionally, packages can arrive outside of the estimated timeframe.

We currently ship to the 50 United States, Canada, and to the countries listed here.

We offer free Standard shipping on all domestic orders of $50 or more. There is a flat rate of $7.95 for Standard shipping on domestic orders under $50. If you prefer a faster delivery, you can select UPS 2nd Day Air (for an additional fee) at checkout.

For orders placed with UPS 2nd Day Air before 10am PT, the order will ship out the same business day (excluding holidays), any 2nd Day Air orders placed after 10am PT will be shipped the following business day. UPS 2nd Day Air is weekday delivery only with holidays excluded.

Note: Expedited shipping is not available to PO Boxes, Hawaii, Alaska, the US territories, or APO/FPO/DPO addresses at this time. Orders to these locations will go Standard Shipping so please be sure to plan in advance.

Orders processing with standard shipping will generally ship out within 1-2 business days. For Domestic orders with Standard Shipping enter your zip code here for an *estimated delivery timeline. Orders placed with UPS 2nd Day, once shipped will take 2 business days for delivery (no weekend delivery).

If your OSEA product(s) are not perfect for your skin you may send them back to us within 30 days from your ship date for a full refund or an OSEA gift card (excluding original shipping cost if any). There will be a $5 fee deducted from the refund to cover any US shipping labels in the event that the order needs to be shipped back to our fulfillment center. If a promotional code was used at the time of purchase, the refund or gift card will include the prorated amount of each discounted item requesting to be returned. Sets/collections may be prorated.

We’re unable to accommodate returns at our Skincare Studio for products purchased from our website. To initiate a return for orders placed on oseamalibu.com, please visit our Returns Center here with your order number and zip code.

We’re sorry you didn’t love your OSEA product(s)! To initiate a return for orders placed on oseamalibu.com, please visit our Returns Center hereand enter your order number and zip code. Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label for domestic orders via email.

Please submit a return through our Returns Center for each order. We are not able to accept returns from multiple orders in a single package. Items from different orders need to be sent separately, in different shipper boxes with the appropriate US pre-paid label and return packing slip for a refund to be processed.

Yes! You can return a set/collection in its entirety or you can return individual items. If a promotional code was used at the time of purchase, the refund or gift card will include the prorated amount of each discounted item requesting to be returned. Additionally, set/collections will either be refunded based on the individual discounted value or evenly distributed based on the number of items in the set/collection. If you have any questions on your return, please email our support team here.

We’re sorry, but we don’t offer exchanges at this time. You are welcome to return your products to us within 30 days from your ship date for an OSEA gift card or full refund if they aren’t perfect for your skin.

Yes! Please visit our Returns Center and click Returning a Gift? Enter the order number and your shipping zip code. Once the return is received and processed, a gift card will be emailed to you. The original purchaser will not be notified of the return.

We provide refunds for orders purchased on oseamalibu.com only. If you purchased OSEA from one of our authorized retailers, please reach out to them for assistance with your return. Still need support? We’re happy to help! Get in touch at support@oseamalibu.com, or through Live Chat 8 AM-5 PM PT.

Sometimes an order is marked “delivered” shortly before it arrives. If you haven’t received your package after 5 business days, email us here with your order number and shipping address, so we can help!

We’re so sorry to hear this, any order issues should be sent to our Customer Care Team within 2 weeks of your delivery. You can connect with us via email here. You can also Live Chat with us on our website M-F 8 AM-5 PM PST.

You will receive a shipping confirmation email containing a tracking number from us when your order ships. Or to check your order status, log in to your account and view your “Order History.” Once your order has been shipped, please allow up to 24 hours for your tracking information to display. Note: During the holidays and promotions, order processing will take additional time. Questions about your order? Please reach out to us at support@oseamalibu.com, Live Chat 8 AM-5 PM PT.

In order to provide the best service to our customers, we process orders very quickly. If you need to change an address, please email support@oseamalibu.com with the subject line Change Address, or start a Live Chat 8 AM-5 PM PT. We will do our best to accommodate your request.

In order to provide the best service to our customers, we process orders very quickly. We will do our best to cancel your order if you email support@oseamalibu.com with the subject line "Cancel Order," or contact us through Live Chat 8 AM-5 PM PT (with the exceptions of holidays) as soon as possible. Otherwise, we can always help you with a return.

Yes, with every order you may select up to three complimentary samples! See which products are available for sample HERE. At this time they are not sold separately and must be selected in your cart before checking out (we're unable samples to an existing order).

In order to reduce waste, we removed the envelope and tucked the samples directly into the box. Below is a short video of where you can locate them!

Where can I purchase OSEA products in the United States? Want to shop OSEA in real life? Visit our Featured Partners page here to find an authorized OSEA retailer or spa! P.S., Live in L.A.? Shop in person at our Venice Skincare Studio.

We do! Sign up for our newsletter to receive 10% off of your first order, and to be the first to know about our major promotions.

Enter your promo code in the “Gift card or discount code” field at checkout. Promo codes cannot be added to an order after it has been placed, applied to a previous order, and cannot be combined in one order. In most cases, they may only be used once. Promo codes have no cash value.

We accept all major credit cards as well as PayPal, Apple Pay, Amazon Pay and Shop Pay.

We do! You can purchase a digital gift card for use at oseamalibu.com here. A gift card for the Venice Skincare Studio can be purchased here.

Gift cards may be redeemed in the check-out process by entering the gift card code in the “Gift card or Discount” box.

Please log in to your OSEA account to review your order history.

Check your tracking and if there are not any updates or movement of the order within 7 business days, please email us at support@oseamalibu.com contact us and we will be happy to help.

We are not able to accommodate specific delivery times. A delivery window will be set by the carrier once the package ships and the tracking is displayed. This can take up to 24 hours and can be found using the tracking link in the shipping confirmation email.

All current offers can be found by clicking here.

By creating an OSEA account you will be able to access a record of all your purchases, billing, and order tracking information. If you choose to receive emails (which we highly recommend!), you will also be the first to know about exciting new product launches, promotions and all things OSEA! Already a customer? You can create an account at any time, even after checkout.

When you check out with Shop Pay you have the option to pay in installments. Installments are a flexible payment option that allow you to split your purchase into four equal, interest-free payments. You can select this option at checkout on any order from $50-$1,000.

At checkout, select Shop Pay as your payment method. Enter your email address to log in or sign up – it’s that easy! The first installment is paid at checkout and the remaining 3 are made every 2 weeks. (Don’t worry, your order will ship once you make your first payment at checkout).

Nope! There are no additional fees associated with Shop Pay as long as the payment installments are made on time.

Shop Pay is only available for customers with a U.S. address at this time.

Absolutely!

Great question! OSEA is pronounced Ooh-sea-yah! OSEA stands for the core elements of wellness and our source of inspiration: Ocean, Sun, Earth, Atmosphere.

Here's a step-by-step guide to help you unlock and use your pump effectively:


• 1. Hold your product firmly to prevent it from spinning as you try to unlock the pump.
• 2. Locate the small white plastic circle right below the pump's neck and hold it tightly.
• 3. Using your other hand, turn the pump counter clockwise to unlock it. Note that you do not need to push down while you twist, as our pumps do not 'pop up' once unlocked.
• 4. To prime the pump, press down a few times until the product dispenses.

We’d love to help! You can visit individual product pages to find out more about each product or shop by “Benefits” on any page for your skin type. Take our Skincare Quiz for even more personalized results.

More questions? Connect with us by email at support@oseamalibu.com or through Live Chat 8 AM - 5 PM PT to speak with one of our skincare experts.

Oh no! Please visit the product page and click on the button that says “Join the Waitlist!” When the product is back in stock, you’ll be among the first to know. You can also subscribe to our newsletter and SMS alerts to get early access to back in stock items, exciting new product launches and special promotions.

Skincare
As a reminder, wait a few moments after each step to allow the product to absorb! Learn more here.

1. Cleanser
2. Toner
3. Serum
4. Eye Cream
5. Moisturizer
6. Face oil


Eye Care
Follow the steps below to use both the Ocean Eyes® Age-Defying Eye Serum and Advanced Repair Eye Cream together.

1. Apply the Ocean Eyes® Age-Defying Serum on clean dry skin.
2. Gently roll under eyes and around the orbital bone 2-3 times.
3. Using your ring finger, smooth serum until fully absorbed
4. Then gently press Advanced Repair Eye Cream onto the orbital bone using your ring finger.


Body Care
If you’d like to combine and layer our body-care products, here are a few options. As a reminder, when in doubt, layer with the thinnest product to the thickest and finish off with an oil.

Here are a few other options if you're looking for extra hydration!

1. For an extra layer of hydration, start with the Hyaluronic Body Serum, followed by your favorite body moisturizer(s).

2. For a glowier finish, use the Undaria Algae™ Body Butter or Undaria Algae™ Body Lotion followed by Undaria Algae™ Body Oil or Anti-Aging Body Balm.

3. Create your own body-care cocktail by blending the Undaria Algae™ Body Lotion, Undaria Algae™ Body Oil and Anti-Aging Body Balm together. Just a note, mixing these products will increase the fragrance, so depending on how much fragrance you like, you may want to use the fragrance free lotion when mixing with an oil.

4. Alternate between each body moisturizer in the morning and evening or use them on their own!

Our skincare products are all manufactured in California from globally sourced ingredients!

All OSEA products have a PAO (Period After Opening, or freshness period from first use) of 12 months, with the exception of our Seabiotic® Water Cream, Undaria Algae™ Body Butter, and Ocean Cleanser, which have a 6-month PAO. If unopened, they last 2.5 years from the manufacturing date. To maximize shelf life, store in a cool, dry place away from direct sunlight, heat, humidity, and excess moisture. If you have any questions, please reach out to Customer Care for support here.

Our products are packaged in glass except for our body scrubs and body wash which are packaged in 50% PCR (post-consumer recycled) plastic. We believe this is the safest option possible for a product that is being used in the bath or shower.

Our product packaging is recyclable. However, the availability of recycling of frosted and printed glass varies municipality to municipality. If your local recycling does not take frosted or printed glass we recommend TerraCycle. If you live in the L.A. area, you can participate in our Recycling Program at our Venice Skincare Studio.

How It Works:

• You bring back your empty OSEA products to our Venice Studio and we ensure that each glass bottle is recycled properly.
• For every 6 full size or 1oz travel size products returned, you receive a $40 credit toward services.

Nope! Only some of our products have a seal on them.

We’ve been vegan and cruelty-free (and proud of it!) since 1996. Our products are plant-based and free from all animal-derived ingredients such as lanolin, beeswax, carmine and more. We are certified Vegan through PETA's Beauty Without Bunnies and Leaping Bunny Certified.

We choose our preservative systems based on their safety and efficacy. If a product contains one drop of water, even in the form of aloe vera juice, a preservative is needed to maintain freshness, guarantee shelf life and prevent the growth of harmful bacteria and mold.

Yes, all our products have been tested to be gluten-free. As with any new products, if you have serious allergies, we recommend that you consult with a doctor or do a patch test first.

Absolutely! Because we don’t use artificial colors in our products and our Seaweed is variable in color, there are natural variations in the color of our products. In our Undaria Algae™ Oil it is not uncommon for our products to develop Seaweed sediment at the bottom of the bottle over time, it’s totally natural and does not affect the quality or efficacy of the product. Additionally, OSEA uses both essential oils and natural fragrance to achieve the aromas of some of our products. Essential oils are aromatic extracts concentrated from plants that retain the essence of their origin. Natural fragrance is a blend of aromatic compounds and essential oils extracted from different parts of plants including flowers and fruits. Due to the nature of these fragrances, a product smell can vary over time!

We know that navigating self-care safety while pregnant or breastfeeding is challenging, and though our mission is to create safer-for-you products, as with any skincare or supplement, follow your doctor's guidance. 

We currently offer subscription on the following products:

• Hyaluronic Lip Booster (0.41 fl oz)
• Undaria Algae™ Body Wash (8 fl oz)
• Hyaluronic Body Serum (4 fl oz)
• Dream Night Cream (1.9 oz)
• Seaglow Resurfacing Scrub (1.7 oz)
• Undaria Cleansing Body Polish (10 oz)
Undaria Algae™ Body Lotion (5 fl oz)
• Undaria Algae™ Body Oil (9.6 oz)
• Undaria Algae™ Body Butter (6.7 oz)
• Anti-Aging Body Balm (9.6 oz)
• Ocean Cleanser (5 fl oz)
• Ocean Cleansing Milk (5 fl oz)
• Ocean Cleansing Mudd (5 fl oz)
• Dayglow Face Oil® (1 fl oz)
• Seabiotic® Water Cream (1.6 oz)
• Blemish Balm with Plant Based Salicylic Acid (2 fl oz)
• Atmosphere Protection® Cream (2 fl oz)
• Advanced Protection Cream (1.9 oz)
• Ocean Eyes® Age-Defying Serum (0.58 fl oz)
• Advanced Repair Eye Cream (0.6 oz)
• Hyaluronic Sea Serum (1 fl oz)
• Seaglow Overnight Serum (1 fl oz)
• Sea Minerals Mist (3.4 fl oz)
• Essential Hydrating Oil (1 fl oz)
• Salts of the Earth Body Scrub (12 oz)
• Plumping Hydration Duo

No, you do not need to have an OSEA account to manage your subscription preferences. You'll be able to access your subscription account by clicking here and then selecting "Manage Subscription". If you do have an account with OSEA, you'll be able to access your subscription preferences directly in your account.

All subscription products will automatically apply a 10% discount at both the initial point of purchase and for every follow up shipment. If you would like to apply a discount code at checkout to an order that includes one-time products, the discount will only be applied to the non-subscription items in your cart.

Depending on the frequency you've selected, your card will be charged as soon as your product is ready to ship either 1, 2, 3 or 4 months after you've purchased the subscription. You'll receive an email notification 8 days before we ship out your next order, and you will have 5 days to update your preferences if desired. You can also edit your next shipment date by logging into your subscription account.

Sign in to your Subscription account and select the active subscription you wish to adjust. You can select ‘Order Now’, ‘Skip Order’, or ‘Re-Schedule’, depending on what your needs are. You can also adjust your entire subscription plan by changing how often your subscription delivers. Simply select ‘Edit’ under your active subscription plan and select a new delivery timeline. You can also select a new delivery date if you wish to receive your subscription at a specific time. Any changes must be made 3 business days prior to your next charge date.

To update your payment information, visit your active subscription and select the ‘Update’ option on your ‘Payment Details’. Once your new payment information is entered, select ‘Update Card’ to save all changes. To update your shipping address, select the subscription you wish to adjust followed by ‘Edit’ for your shipping address. Be sure to select ‘Confirm’ to save any changes. Any changes must be made 3 business days prior to your next charge date.

Add a new one-time product or a new subscription product to your active order by visiting your active subscription and selecting ‘See More Products’. Remember: only eligible products are available for subscription add-ons, however, any OSEA product can be added as a one-time addition to your upcoming subscription order. All edits to your next subscription order must be made 3 business days prior to your next charge date. You can add a new subscription by placing a new order.

To remove a product, simply visit your active subscription and select ‘Edit’ on the product you wish to remove, then select ‘Remove’. To swap a product, select the product you wish to swap in your active subscription under ‘Subscription details’ in your account. Select ‘Edit’ on the product you wish to swap and select the new product from the eligible subscription products list. Be sure you select the ‘Update’ button to save your new selection.

Yes, our subscription products will follow the same returns process as our one-time orders. To learn more about our returns process, click here. Returning a subscription order won't cancel your subscription. If you wish to cancel, you'll need to do so by navigating to your subscription account.

While we do our best to keep every product in stock, there may be instances where we run out of inventory. In these cases, we'll notify you ahead of time to let you know that your upcoming delivery is on hold. You will not be charged until we are ready to ship your product.

We’d love to hear from you! Connect with us by email at support@oseamalibu.com. You can also Live Chat with us on our website M-F 8 AM-5 PM.

Yes! You can reach the Customer Care Team toll free at 1-888-282-4264 M-F 8 AM-2 PM PT.

We are growing fast, with gratitude! Check out our career page here for open positions or send us an email at careers@oseamalibu.com.

We’re so flattered! Get in touch with us here.

All emails from OSEA will exclusively come from addresses ending in name@oseamalibu.com. If you receive any communication from a different email address, such as gmail.com, it is likely a fraudulent attempt.

OSEA will never request partners to spend personal funds or share sensitive information via email. If you encounter such requests, consider them fraudulent and report the incident immediately by emailing us directly here. We want to emphasize the importance of maintaining a vigilant approach to email communications to ensure the security of our influencer and community network.

Please submit your wholesale application here and our team will get back to you. Already a partner and have a question? Send us an email at wholesalesupport@oseamalibu.com.