FAQs

We currently ship to the 50 United States, Canada, and to the countries listed here.

We offer free Standard shipping on all domestic orders of $60 or more. There is a flat rate of $7.95 for Standard shipping on domestic orders under $60.

If you prefer a faster delivery, you can select UPS 2nd Day Air (for an additional fee) at checkout. Weekday delivery only with holidays excluded. Note: Expedited shipping is not available to PO Boxes, Hawaii, Alaska, the US territories, or APO/FPO/DPO addresses at this time. Orders to these locations will go Standard Shipping so please be sure to plan in advance.

Domestic orders with Standard Shipping can take between 3-7 business days to deliver. Orders placed with UPS 2nd Day, once shipped will take 2 business days for delivery (no weekend delivery).

If your OSEA product(s) are not perfect for your skin you may send them back to us within 30 days from delivery for a full refund or Instant Credit (excluding original shipping cost if any). Any discounts applied to the order will be prorated in the refund amount. There will be a $5 fee deducted from the refund to cover the shipping label. Sets or collections must be returned in their entirety.

We’re sorry you didn’t love your OSEA product(s)! To initiate a return for orders placed on oseamalibu.com, please visit our Returns Center with your order number and zip code. Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label via email. For international returns, please contact our Customer Care team at support@oseamalibu.com, or through Live Chat 8 AM-5 PM PT.

Please submit a return through our Returns Center for each order. We are not able to accept returns from multiple orders in a single package. Items from different orders need to be sent separately, in different shipper boxes with the appropriate pre-paid label and return packing slip for a refund to be processed.

We’re sorry, but we don’t offer exchanges at this time. You are welcome to return your products to us within 30 days from delivery for a full refund or an Instant Credit if they aren’t perfect for your skin.

Yes! Please visit our Returns Center and click Returning a Gift? Enter the order number and your shipping zip code. Once the return is received and processed, a gift card will be emailed to you. The original purchaser will not be notified of the return.

We provide refunds for orders purchased on oseamalibu.com only. If you purchased OSEA from one of our authorized retailers, please reach out to them for assistance with your return. Still need support? We’re happy to help! Get in touch at support@oseamalibu.com, or through Live Chat 8 AM-5 PM PT.

Depending on the return type, an option may be available to repurchase with Instant Credit for those wanting to place another order on oseamalibu.com without having to wait for a refund. If the instant credit goes unused, the full refund will be processed back to your original payment method within a week of receiving the return back--no action is required on your end! We’ll send you an email to let you know when the refund is on its way. Please note it can take several days for the refund to be reflected on your account statement.

You will receive a shipping confirmation email containing a tracking number from us when your order ships. Or to check your order status, log in to your account and view your “Order History.” Once your order has been shipped, please allow up to 24 hours for your tracking information to display. Note: During the holidays and promotions, order processing will take additional time. Questions about your order? Please reach out to us at support@oseamalibu.com, Live Chat 8 AM-5 PM PT.

In order to provide the best service to our customers, we process orders very quickly. If you need to change an address, please email support@oseamalibu.com with the subject line Change Address, or start a Live Chat 8 AM-5 PM PT. We will do our best to accommodate your request.

In order to provide the best service to our customers, we process orders very quickly. We will do our best to cancel your order if you email support@oseamalibu.com with the subject line "Cancel Order," or contact us through Live Chat 8 AM-5 PM PT (with the exceptions of holidays) as soon as possible. Otherwise, we can always help you with a return.

Yes, with every order you may select up to three complimentary samples! At this time they are not sold separately.

Want to shop OSEA in real life? Visit our Featured Partners page here to find an authorized OSEA retailer or spa! P.S., Live in L.A.? Shop in person at our Venice Skincare Studio.

We do! Sign up for our newsletter to receive 10% off of your first order, and to be the first to know about our major promotions.

Enter your promo code in the “Gift card or discount code” field at checkout. Promo codes cannot be added to an order after it has been placed, applied to a previous order, and cannot be combined in one order. In most cases, they may only be used once. Promo codes have no cash value.

We accept all major credit cards as well as PayPal, Apple Pay, Amazon Pay and Shop Pay.

We do! You can purchase a digital gift card for use at oseamalibu.com here. A gift card for the Venice Skincare Studio can be purchased here.

Gift cards may be redeemed in the check-out process by entering the gift card code in the “Gift card or Discount” box.

Please log in to your OSEA account to review your order history.

Check your tracking and if there are not any updates or movement of the order within 7 days, please email us at support@oseamalibu.com contact us and we will be happy to help.

We are not able to accommodate specific delivery times. A delivery window will be set by the carrier once the package ships and the tracking is displayed. This can take up to 24 hours and can be found using the tracking link in the shipping confirmation email.

We’re so sorry to hear this, any order issues should be sent to our Customer Care Team within 2 weeks of your delivery. You can connect with us by email at support@oseamalibu.com. You can also Live Chat with us on our website M-F 8 AM-5 PM.

All current offers can be found by clicking here.

By creating an OSEA account you will be able to access a record of all your purchases, billing, and order tracking information. If you choose to receive emails (which we highly recommend!), you will also be the first to know about exciting new product launches, promotions and all things OSEA! Already a customer? You can create an account at any time, even after checkout.

When you check out with Shop Pay you have the option to pay in installments. Installments are a flexible payment option that allow you to split your purchase into four equal, interest-free payments. You can select this option at checkout on any order from $50-$1,000.

At checkout, select Shop Pay as your payment method. Enter your email address to log in or sign up – it’s that easy! The first installment is paid at checkout and the remaining 3 are made every 2 weeks. (Don’t worry, your order will ship once you make your first payment at checkout).

Nope! There are no additional fees associated with Shop Pay as long as the payment installments are made on time.

Shop Pay is only available for customers with a U.S. address at this time.

Absolutely!

Catch is a free payment method that allows you to pay for online purchases directly from your bank account and earn credit to use at oseamalibu.com each time. You’ll only earn money, never pay money.

1. 1. Select Catch at checkout. You’ll be redirected to Catch to log in or create an account.
2. 2. To create an account, you’ll need to provide your phone number, name and email and link your bank account. Catch uses Plaid and Teller to link your bank in seconds—you’ve probably done this before if you have Venmo, Robinhood, or have filed your taxes online.
3. 3. If you already have a Catch account, just verify your phone number and pay.

Your credits will automatically be applied when you shop with us again and pay with Catch. You can also manage your credits at any time by logging into your Catch account.

If you’d like to share the love, simply select “share as gift” in your Catch account to gift your credit to a friend so they can use it towards something special at oseamalibu.com.

Your OSEA Catch Credits can only be redeemed on US orders online at oseamalibu.com and must be used before they expire (OSEA Catch Credits expire 3 months from order date).

Gift card purchases and subscription orders are excluded from earning and redeeming OSEA Catch Credits.

Great question! OSEA is pronounced Ohhh-Seee-Uhhhh! OSEA stands for the core elements of wellness and our source of inspiration: Ocean, Sun, Earth, Atmosphere.

We’d love to help! You can visit individual product pages to find out more about each product or shop by “Benefits” on any page for your skin type. Take our Skincare Quiz for even more personalized results.

More questions? Connect with us by email at support@oseamalibu.com or through Live Chat 8 AM - 5 PM PT to speak with one of our skincare experts.

Oh no! Please visit the product page and click on the button that says “Join the Waitlist!” When the product is back in stock, you’ll be among the first to know. You can also subscribe to our newsletter and SMS alerts to get early access to back in stock items, exciting new product launches and special promotions.

Our skincare products are all manufactured in California from globally sourced ingredients!

Our products have a shelf life of 1 year after opening. If it is unopened, it lasts 30 months after the manufacturing date. To maximize shelf life, store in a cool, dry place away from direct sunlight, heat, humidity and excess moisture.

Most of our products are packaged in glass. Our body scrubs are packaged in PP plastic for a safe bath time experience.

Our product packaging is recyclable. However, the availability of recycling of frosted and printed glass varies municipality to municipality. If your local recycling does not take frosted or printed glass we recommend TerraCycle. If you live in the L.A. area, you can participate in our Recycling Program at our Venice Skincare Studio.

How It Works:

• You bring back your empty OSEA products to our Venice Studio and we ensure that each glass bottle is recycled properly.
• For every 6 full size or 1oz travel size products returned, you receive a $40 credit toward services.

Nope! Only some of our products have a seal on them.

We’ve been vegan and cruelty-free (and proud of it!) since 1996. Our products are plant-based and free from all animal-derived ingredients such as lanolin, beeswax, carmine and more. We are certified Vegan through PETA's Beauty Without Bunnies and Leaping Bunny Certified.

We choose our preservative systems based on their safety and efficacy. If a product contains one drop of water, even in the form of aloe vera juice, a preservative is needed to maintain freshness, guarantee shelf life and prevent the growth of harmful bacteria and mold.

Yes, all our products have been tested to be gluten-free. As with any new products, if you have serious allergies, we recommend that you consult with a doctor or do a patch test first.

Absolutely! Because we don’t use artificial colors in our products and our Seaweed is variable in color, there are natural variations in the color of our products. In our Undaria Algae Oil it is not uncommon for our products to develop Seaweed sediment at the bottom of the bottle over time, it’s totally natural and does not affect the quality or efficacy of the product.

We know that navigating self-care safety while pregnant or breastfeeding is challenging, and though our mission is to create safer-for-you products, as with any skincare or supplement, follow your doctor's guidance. 

We currently offer subscription on the following products:

• Undaria Collagen Body Lotion (5 oz)
• Undaria Collagen Body Lotion Fragrance Free (5 oz)
• Plumping Hydration Duo
• Undaria Algae Body Oil (9.6 oz)
• Undaria Algae Body Butter (6.7 oz)
• Anti-Aging Body Balm (5 oz)
• Ocean Cleanser (5 oz)
• Ocean Cleansing Milk (5 oz)
• Ocean Cleansing Mudd (5 oz)
• Dayglow Face Oil (1 oz)
• Seabiotic Water Cream (1.6 oz)
• Blemish Balm (2 oz)
• Atmosphere Protection Cream (2 oz)
• Advanced Protection Cream (2 oz)
• Ocean Eyes Serum (0.58 oz)
• Firming Eye Cream (0.7 oz)
• Hyaluronic Sea Serum (1 oz)
• Anti-Aging Sea Serum (1.2 oz)
• Seaglow Overnight Serum (1 oz)
• Sea Minerals Mist (3.4 oz)
• Sea Vitamin Boost (3.4 oz)

No, you do not need to have an OSEA account to manage your subscription preferences. You'll be able to access your subscription account by clicking here and then selecting "Manage Subscription". If you do have an account with OSEA, you'll be able to access your subscription preferences directly in your account.

Yes! You can add one-time products to an upcoming subscription order by logging into your subscription account and selecting the subscription you wish to edit. When editing a subscription, you'll be able to select from a list of products on which items you'd like to add to your next order. All edits to your next subscription order must be made 3 business days prior to your next charge date.

Each subscription is managed separately to allow flexibility in your shipment schedule. You can add a new subscription by placing an order for the subscription or navigating to your account and adding a subscription there.

You can edit your shipping and billing information in your subscription account. Any changes to your shipping or billing information must be made 3 business days prior to your next charge date.

Depending on the frequency you've selected, your card will be charged as soon as your product is ready to ship either 1, 2, 3 or 4 months after you've purchased the subscription. You'll receive an email notification 8 days before we ship out your next order, so you can update your preferences if desired. You can also edit your next shipment date by logging into your subscription account.

All subscription products will automatically apply a 10% discount at both the initial point of purchase and for every follow up shipment. If you would like to apply a discount code at checkout to an order that includes one-time products, the discount will only be applied to the non-subscription items in your cart.

Yes, our subscription products will follow the same returns process as our one-time orders. To learn more about our returns process go to the returns tab on this page. Returning a subscription order won't cancel your subscription. If you wish to cancel, you'll need to do so by navigating to your subscription account.

While we do our best to keep every product in stock, there may be instances where we run out of inventory. In these cases, we'll notify you ahead of time to let you know that your upcoming delivery is on hold. You will not be charged until we are ready to ship your product.

Over the past few years, we have seen an increase in raw materials, ingredients and shipping costs. In order to provide you with skin and body care that maintains our rigorous standards, we will be raising prices on certain products. This will ensure that we’re consistent with what you know and love about our brand. As a subscription customer, the price change will automatically take place on recurring shipments after January 1st, 2023. You can see the updated price with the 10% discount in your subscription portal.

We’d love to hear from you! Connect with us by email at support@oseamalibu.com. You can also Live Chat with us on our website M-F 8 AM-5 PM.

We are growing fast, with gratitude! Check out our career page here for open positions or send us an email at careers@oseamalibu.com.

We’re so flattered! Please email influencercollaborations@oseamalibu.com. For affiliate marketing opportunities, get in touch with us here.

Please submit your wholesale application here and our team will get back to you. Already a partner and have a question? Send us an email at wholesalesupport@oseamalibu.com.