Free Shipping On All US Orders $50+
Free Samples With Every Purchase
Where do you ship?
We currently ship to the 50 United States, Canada, and to the countries listed here.
Do you ship to PO/APO/FPO addresses?
Yes, we do! Please note that expedited shipping is not available to PO Boxes or APO/FPO addresses at this time, so please be sure to plan in advance.
What shipping options do you offer and what do they cost?
Standard USPS Shipping:
Orders over $50.00 ship free (before taxes). No promo code needed.
Orders under $50.00 ship for a flat rate of $7.95.
Orders under $50.00 ship for a flat rate of $7.95.
UPS 2nd Day Air:
Need it sooner? Select UPS 2nd Day Air at checkout. Shipping cost is based on weight and location. (Sorry, not available for Hawaii & Alaska or PO Box and Military APO/DPO/FPO).
We offer international shipping through Passport, our trusted third-party international shipping partner, with two options: DDP or DDU.
- DDP: Select this option at checkout if you’d like to pre-pay for duties and taxes. This includes door-to-door shipping with no additional charges. This is the fastest way to ship!
- DDU: Select this option at checkout if you’d prefer to pay for shipping only. You’ll pay taxes and duties when you pick up your package from your local post office.
*Please note that international orders may be delayed up to four weeks due to the global pandemic.
How quickly will my order ship?
All orders leave our facility in California within 1-2 business days. Overnight orders placed after 11am PST will ship the following business day.
What is your return policy?
If your OSEA products are not perfect for your skin you may send them back to us within 30 days from delivery for a full refund or site credit (you cover the cost of the return label).
How do I start a return?
We’re sorry you didn’t love your OSEA products. Please email firstname.lastname@example.org or call us at (310) 361-0547 with your order number and the product(s) you would like to return and we’ll walk you through the steps!
Can I exchange a product?
We’re sorry, but we don’t offer exchanges at this time. You are welcome to return your products to us within 30 days from delivery for a full refund or a site credit if they aren’t perfect for your skin.
Can I return a gift?
Yes! Please email email@example.com or call us at (310) 361-0547 with the order number or the gifter’s email and/or name as well as the product(s) you’d like to return. Once we locate the original order we’ll take care of the rest.
What if I purchased OSEA from one of your retail partners?
We provide refunds for orders purchased on oseamalibu.com only. If you purchased OSEA from one of our authorized retailers, please reach out to them for assistance with your return. Still need support? We’re happy to help! Get in touch at firstname.lastname@example.org or (310) 361-0547.
Where's my order?
You will receive a shipping confirmation email containing a tracking number from us when your order ships. Or to check your order status log in to your account and view your “Order History.” Questions about your order? Please reach out to us at email@example.com or (310) 361-0547.
Once I place my order, can I change the delivery address?
Please email firstname.lastname@example.org or call us at (310) 361-0547 ASAP! We will do our best to help. Delivery addresses are only able to be changed within two hours of purchase.
Can I change or cancel my order once it’s placed?
Our fulfillment center processes orders quickly but we will do our very best to help you! Please email email@example.com or call us at (310) 361-0547 as soon as possible. Please note that we are only able to cancel orders within two hours of purchase.
What if something is missing from my order?
Whoops! We're so sorry and are here to support you. Please reach out firstname.lastname@example.org or call us at (310) 361-0547 as soon as possible and we’ll take care of you.
Help! My order is lost, was stolen or arrived damaged!
Not to worry! Please follow the process below to place a claim.
1. To file a claim please visit this link
2. Enter the email you used to place the order and your order number
3. Click "Resolve and issue"
4. Choose reason (e.g. "Stolen From Porch")
5. Select the item(s) that were impacted
Route will get back to you within 2-3 business days to approve your claim and get a new order out to you!
Do you send samples?
We send three complimentary samples with every order! At this time they are not sold separately.
Where can I purchase OSEA products in the United States?
Want to shop OSEA in real life? Visit our Featured Partners page here to find an authorized OSEA retailer or spa! P.S., Live in L.A.? Shop in person at our Venice Skincare Studio.
Do you offer a discount on first time purchases?
We do! Sign up for our newsletter to receive 10% off of your first order, and to be the first to know about our major promotions.
How do I use my promo code?
Enter your promo code in the “Gift card or Promo Code” box at checkout. Promo codes cannot be added to an order after it has been placed or applied to a previous purchase, cannot be combined in one order, and in most cases, they may only be used once. Promo codes have no cash value.
Can I use more than one promo code at a time?
At this time, we can only accept one promo code per order. This includes rewards, and site-wide promotions.
What forms of payment do you accept?
We accept all major credit cards as well as PayPal, Apple Pay, Amazon Pay and Shop Pay.
Do you offer gift cards and how do I buy one?
We do! You can purchase gift cards for use at oseamalibu.com by giving us a call at (310) 361-0547. You can purchase gift cards for our Venice Skincare Studio here.
How do I redeem a gift card?
Gift cards may be redeemed in the check-out process by entering the gift card code in the “Gift card or Promo Code” box.
How can I review my order history?
Please log in to your OSEA account to review your order history.
ROUTE PACKAGE PROTECTION
Is my order insured?
OSEA is proud to partner with Route, the leader in package protection to ensure your order is protected in the unfortunate case of a lost, stolen, or damaged package.
My tracking shows my package has been delivered but I haven’t received it.
Don’t worry! Occasionally carriers will prematurely mark a package as delivered. We recommend taking a peek at your order confirmation to ensure that the shipping address is correct and checking in with neighbors if it is safe to do so. If your package doesn’t arrive after 5 business days please file a claim here. Claims for packages marked as delivered yet not received must be filed no sooner than 5 days after being marked delivered (to ensure that it doesn’t show up!) and within 15 days.
My package is stuck or maybe lost on the way?
If your order has not had a tracking status update after 7 days you may file a claim here with the email address used to place the order and the order number. Be sure to file a claim within 30 days from the last update.
What if my package or item(s) in my order arrives damaged?
Oh no! We invite you to file a claim here right away or within 15 days from the date it was marked delivered. Remember to include pictures of the item(s), packaging, and shipping label.
How long will my claim take to process?
If your claim was submitted within the required time frame it will be reviewed for approval within 1-2 business days.
How do I check the status of my claim?
You will receive a confirmation email from Route just as soon as you file your claim. You can view the status of your claim by logging into the claims portal here, or you can respond directly to the confirmation email!
Can I change my shipping method or delivery address for my replacement order?
We’re sorry, not at this time! Reorders will be shipped via the same delivery method and address as the original order.
What are the benefits of having an account?
By creating an OSEA account you will be able to access a record of all your purchases, billing, and order tracking information. If you choose to receive emails (which we highly recommend!), you will also be the first to know about exciting new product launches, promotions and all things OSEA! Already a customer? You can create an account at any time, even after checkout.
How do I create an account?
Click on the “Sign Up” link in the lower right-hand corner of any page to register. You can also create an account during your initial check-out.
SHOP PAY INSTALLMENTS
What is Shop Pay?
When you check out with Shop Pay you have the option to pay in installments. Installments are a flexible payment option that allow you to split your purchase into four equal, interest-free payments. You can select this option at checkout on any order from $50-$1,000.
How do I use Shop Pay?
At checkout, select Shop Pay as your payment method. Enter your email address to log in or sign up – it’s that easy! The first installment is paid at checkout and the remaining 3 are made every 2 weeks. (Don’t worry, your order will ship once you make your first payment at checkout).
Are there extra fees when I use Shop Pay?
Nope! There are no additional fees associated with Shop Pay as long as the payment installments are made on time.
Is Shop Pay available for international customers?
Shop Pay is only available for customers with a U.S. address at this time.
If I used Shop Pay, can I still return an item?
Where can I find out more about Shop Pay?
Still have questions about Shop Pay? Please visit their FAQ page to learn more.
BRAND AND PRODUCT QUESTIONS
How do you pronounce OSEA and what does it stand for?
Great question! OSEA is pronounced Ooh-sea-yah! OSEA stands for the core elements of wellness and our source of inspiration: Ocean, Sun, Earth, Atmosphere.
How do I find the right products for me?
We’d love to help! Click on “Concerns” on any page to shop by your skin type, or take our Skincare Quiz for even more personalized results. You can also connect with us by email at email@example.com, phone or chat Monday-Friday, 8-5pm PT at (310) 361-0547 to speak to one of our skincare experts.
How can I find out more about individual products?
You can visit individual product pages to find out more about each product or connect with us by email at firstname.lastname@example.org, phone or chat Monday-Friday, 8-5pm PT at (310) 361-0547 to speak to one of our skincare experts!
We now offer complimentary virtual skincare consultations with our estheticians. Reserve your spot here.
Help! The product I want is sold out!
Oh no! Please visit the product page and click on the button that says “Join the Waitlist!” When the product is back in stock, you’ll be among the first to know. You can also subscribe to our newsletter and SMS alerts to get early access to back in stock items, exciting new product launches and special promotions.
Where are your products made?
All of our products are made in sunny southern California!
Do your products have expiration dates?
Our products have a guaranteed shelf life of 1 year upon opening, however many will last much longer. To maximize shelf life, store in a cool, dry place away from direct sunlight, heat, humidity and excess moisture. Cleansers and body polishes may be kept in the shower.
Are all of your products packaged in glass?
Most of our products are packaged in glass. Our body scrubs are packaged in HDPE plastic for a safe bath time experience.
Is your packaging recyclable?
Our product packaging is recyclable. However, the availability of recycling of frosted and printed glass varies municipality to municipality. If your local recycling does not take frosted or printed glass we recommend TerraCycle.
If you live in the L.A. area, you can participate in our Recycling Program at our Venice Skincare Studio.
How It Works:
- You bring back your empty OSEA products to our Venice Studio and we ensure that each glass bottle is recycled properly.
- For every 6 full size or 1oz travel size products returned, you receive a $40 product credit.
My product arrived without a seal, should I be concerned?
Nope! Only some of our products have a seal on them.
Are you vegan and cruelty-free?
We’ve been vegan and cruelty-free (and proud of it!) since 1996. Our products are plant-based and free from all animal-derived ingredients such as lanolin, beeswax, carmine and more. We are certified Vegan through PETA's Beauty Without Bunnies and Leaping Bunny Certified.
Do OSEA products contain preservatives?
Yes! We use naturally-derived preservative systems such as Potassium Sorbate, Tocopherol, essential oils and Lonicera Japonica Extract. If a product contains one drop of water, even in the form of aloe vera juice, a preservative is needed to maintain freshness, guarantee shelf life and prevent the growth of harmful bacteria and mold. We are very proud of our preservative system choices and feel that these are among the safest options possible.
Are OSEA products gluten-free?
Our products do not contain gluten, nor are they manufactured in facilities that process gluten. They have been tested by a third party to confirm they do not contain gluten. As with any new product, if you have serious allergies, we recommend that you consult with a doctor.
Are OSEA products soy free?
OSEA products do not contain soy.
Is it normal for product color to vary bottle to bottle?
Absolutely! Because we don’t use artificial colors in our products and our Seaweed is variable in color, there are natural variations in the color of our products. In our Undaria Algae Oil it is not uncommon for our products to develop Seaweed sediment at the bottom of the bottle over time, it’s totally natural and does not affect the quality or efficacy of the product.
Is it safe to use your products while I'm pregnant or nursing?
We know that navigating self-care safety while pregnant or breastfeeding is challenging, and though our mission is to create safe-for-you products, as with any skincare or supplement, we recommend that you consult with your doctor if you have any questions.
Where can I get an OSEA facial?
We offer our signature OSEA treatments at our Venice Skincare Studio on Abbot Kinney in Venice. You can also check out our “Featured Partner” page here for a list of featured spas, or reach out to us at email@example.com or call us at (310) 361-0547 for recommendations. We are currently open on a limited basis for retail only due to COVID, but please check back frequently as we are excited to reopen as soon as it is safe for us to do so. You can also call us to add yourself to the waitlist for facials!
Still have questions?
We’d love to hear from you! Connect with us by email at firstname.lastname@example.org. You can also chat with us on our website or give us a call at (310) 361-0547, Monday-Friday from 8-5pm PT.
Are you hiring?
We are growing fast, with gratitude! Check out our career page here for open positions or send us an email at email@example.com.
Are you a social media influencer and want to collaborate with us?
We’re so flattered! Get in touch with us here.
Are you a wholesale partner or do you want to become one?
Please submit your wholesale application here and our team will get back to you. Already a partner and have a question? Send us an email at firstname.lastname@example.org.